Support Consultant Jobs at Achievement Awards Group: Everything You Need to Know in 2025
In South Africa’s increasingly competitive job market, the role of a Support Consultant stands out as a vital cog in customer success and operational excellence. At the forefront of this is Achievement Awards Group, a South African-based powerhouse known for crafting innovative employee and customer engagement solutions. If you’re seeking a fulfilling career that combines service excellence with tech-driven solutions, this 2025 opportunity might just be your perfect match.
About Achievement Awards Group
Founded in 1980 and based in Westlake Business Park, Cape Town, Achievement Awards Group (AAGroup) is a trusted name in performance improvement, employee recognition, incentive programmes, and customer loyalty solutions. With decades of experience and clients across multiple sectors, AAGroup blends creativity with strategy to deliver measurable results.
Head Office Location: Westlake Business Park, Cape Town
LinkedIn: Achievement Awards Group
Facebook: @AchievementAwardsGroup
Support Consultant Role – 2025 Overview
Job Title: Support Consultant
Company: Achievement Awards Group
Location: Cape Town (Hybrid work model)
Job Type: Full-time, Permanent
Application Deadline: 30 June 2025
Apply Here: AAGroup Careers Portal
Salary Range: R18,000 – R26,000 per month (depending on experience)
Who They’re Looking For
AAGroup is looking for client-focused, tech-savvy professionals who thrive in dynamic environments. The right candidate is someone who enjoys solving problems, managing client queries, and delivering exceptional post-sales support for digital platforms.
| Criteria | Details |
|---|---|
| Education | Matric (Required), Diploma or Degree in IT/Business/Marketing (Preferred) |
| Experience | 1–3 years in client services, software support, or tech helpdesk |
| Skills Required | CRM systems, basic SQL, strong Excel, ticketing tools, multitasking |
| Soft Skills | Attention to detail, empathy, communication, analytical thinking |
| Bonus Points | Loyalty programme or rewards platform experience |
| Work Hours | 08:00 – 17:00 (Hybrid flexibility available) |
| Probation Period | 3 Months (Standard policy) |
Key Responsibilities
-
Provide first-line technical and operational support to clients and internal teams
-
Troubleshoot platform issues, document resolutions, and escalate complex queries
-
Collaborate with project managers and developers to maintain service quality
-
Conduct client training and support on platform use
-
Ensure high satisfaction and SLAs are consistently met
Pros & Cons of the Role
| Pros | Cons |
|---|---|
| Exposure to leading-edge employee and customer engagement platforms | Fast-paced environment requires strong time management |
| Great company culture with hybrid working flexibility | Client-facing role may involve occasional after-hours support |
| Learning opportunities in SaaS, CRM, and rewards management | Requires technical learning curve early on |
| Reputable company with a focus on career development | May involve repetitive support tasks |
The Bigger Picture: South Africa’s Job Market in 2025
According to Stats SA’s Q1 2025 Labour Report, South Africa’s unemployment rate remains high at 32.1%, but sectors like IT, Business Process Outsourcing (BPO), and Client Support Services are experiencing significant job growth.
In-demand roles include:
-
CRM and SaaS Support Consultants
-
Data Analysts
-
Customer Success Managers
-
Technical Support Agents
Did you know? The Western Cape BPO sector is projected to grow by 9.2% in 2025, with companies like AAGroup leading the way in service innovation.
Tips for Standing Out as a Support Consultant Applicant
-
Tailor your CV to emphasize problem-solving, communication, and CRM experience.
-
Include keywords like “troubleshooting”, “ticket resolution”, “client success”, and “technical documentation”.
-
Practice your interview skills with scenario-based questions like:
“Describe a time you resolved a client issue under pressure.”
-
Demonstrate tech adaptability – highlight any exposure to platforms like Zendesk, Freshdesk, Salesforce, or custom platforms.
Need help crafting your CV? Check out PNet’s CV Guide
Upskilling and Career Growth Resources
️ Application & Recruitment Timeline
| Milestone | Date |
|---|---|
| Applications Open | 10 June 2025 |
| Closing Date | 30 June 2025 |
| Shortlisting | 1–7 July 2025 |
| First Round Interviews | 8–15 July 2025 |
| Final Interviews & Offer Stage | 16–22 July 2025 |
| Job Commencement (Ideal Start Date) | 1 August 2025 |
Apply directly via: AAGroup Career Page
HR Email (for enquiries): careers@awards.co.za
FAQs
❓ What does a Support Consultant do at AAGroup?
They act as the frontline support expert between clients and internal teams, helping troubleshoot, resolve, and optimize service delivery for AAGroup’s performance and rewards platforms.
❓ Is this a remote job?
It’s a hybrid role based in Cape Town, meaning you’ll split your time between working from home and the Westlake Business Park office.
❓ Do I need tech qualifications?
Not necessarily. While a diploma or degree in IT helps, practical experience in helpdesk or CRM support is highly valued.
✍️ Final Thoughts
If you’re passionate about problem-solving, customer engagement, and tech-based platforms, then the Support Consultant role at Achievement Awards Group offers a perfect blend of challenge and career growth. With a solid reputation and forward-thinking culture, AAGroup is an ideal landing spot for early-career professionals ready to make a real impact.
Whether you’re fresh from college or pivoting from another support role, now is the time to act. With applications closing soon, polish your CV, sharpen your tech tools, and apply today to be part of a company shaping the future of customer and employee engagement in South Africa.
Quick Apply Checklist
✅ Updated CV tailored for support roles
✅ Cover letter with client-focused examples
✅ Proof of certifications (if available)
✅ LinkedIn profile updated and aligned
✅ Submit before 30 June 2025
Stay Connected
Keep up with the latest from AAGroup and similar companies:
Achievement Awards Group on LinkedIn
Follow on Facebook
careers@awards.co.za
For broader job trends and labour reports:
Department of Employment and Labour
Stats SA Quarterly Reports
Ready to make your mark?
Apply here: https://www.awards.co.za/careers
