Career Spotlight: Call Centre Supervisor at Postbank (SOC) Ltd – 2025 Opportunity

If you’re an experienced customer service leader seeking a pivotal role in South Africa’s financial sector, Postbank (SOC) Ltd’s Call Centre Supervisor position in Bloemfontein offers a compelling opportunity. This role not only promises career advancement but also the chance to contribute to a state-owned institution dedicated to financial inclusion.LinkedIn

About Postbank (SOC) Ltd

Postbank (SOC) Ltd is a government-owned financial institution operating under the South African Post Office. With a mission to provide accessible and affordable banking services, Postbank plays a crucial role in promoting financial literacy and inclusion across the nation. Its extensive network and commitment to innovation make it a cornerstone of South Africa’s banking landscape.

Position Overview: Call Centre Supervisor

Location: Bloemfontein, Free State, South Africa
Position Type: Fixed-Term Contract (6 months)
Department: Postbank Operations
Reports To: Regional Operations Manager
Closing Date: [Not specified]LinkedInLinkedInpostbank.co.za+2Careers Mason+2postbank.co.za+2

Key Responsibilities

Oversee daily operations of the call centre, ensuring efficient handling of customer inquiries.
Lead, mentor, and train a team of customer service consultants to achieve performance targets.
Monitor call centre metrics and implement strategies for continuous improvement.
Handle escalated customer issues and ensure prompt resolution.
Collaborate with other departments to streamline processes and enhance customer satisfaction.Log in or sign up to view+3postbank.co.za+3Log in or sign up to view+3

Candidate Profile

Qualifications:

Matric Certificate (Grade 12).
Relevant tertiary qualification in Customer Service, Business Management, or related field is advantageous.Job Search | Indeed+8MyJobMag+8Careers Mason+8

Experience:

Minimum of 3 years in a supervisory role within a call centre environment.
Proven track record of managing teams and achieving service excellence.

Skills:

Strong leadership and interpersonal skills.
Excellent communication abilities, both verbal and written.
Proficiency in call centre software and Microsoft Office Suite.
Ability to work under pressure and handle challenging situations with professionalism.

Compensation

The average salary for a Call Centre Supervisor in South Africa is approximately R180,000 per annum, equating to around R15,000 per month. However, salaries may vary based on experience and qualifications.

Application Process

How to Apply:

Prepare a comprehensive CV highlighting relevant experience and qualifications.
Draft a cover letter expressing interest in the Call Centre Supervisor position.
Submit your application via email to: RecruitmentFS@postbank.co.za.Log in or sign up to view+1Log in or sign up to view+1

Note: Ensure that the subject line of your email clearly states the position you are applying for.

✅ Pros & ❌ Cons

Pros:

Opportunity to work with a reputable state-owned financial institution.
Role offers leadership experience and career growth potential.
Contribute to initiatives aimed at enhancing financial inclusion in South Africa.

Cons:

Fixed-term contract may not offer long-term job security.
High-pressure environment requiring effective stress management.

❓ Frequently Asked Questions (FAQs)

Q: Is the position open to applicants outside Bloemfontein?
A: While the position is based in Bloemfontein, candidates from other regions may apply, provided they can relocate or commute as required.postbank.co.za

Q: Are there opportunities for contract renewal or permanent employment?
A: Contract renewal or transition to permanent roles depends on performance and organizational needs.

Q: What is the expected start date for the position?
A: The start date will be communicated to shortlisted candidates during the recruitment process.

Additional Resources

Location Map

View Postbank Bloemfontein on Google Maps

Embarking on a career as a Call Centre Supervisor at Postbank (SOC) Ltd offers a unique blend of leadership, service, and contribution to South Africa’s financial landscape. If you possess the requisite skills and passion for customer service excellence, this role could be your next career milestone.

Call Centre Supervisor at Postbank (SOC) Ltd