Elevate Your Career: Sales Analyst (Call Centre) Position at GBS in Durban

In the dynamic landscape of South Africa’s job market, the Global Business Services (GBS) sector stands out as a beacon of growth and opportunity. With the sector poised to create 500,000 jobs by 2030, professionals seeking to advance their careers have much to look forward to. Among the promising opportunities is the Sales Analyst (Call Centre) role at GBS Holdings in Durban—a position that not only offers professional growth but also places you at the heart of the thriving call centre industry.​Outsource AcceleratorCredit and Collection NewsPnet

About GBS Holdings

Established in 2010, GBS Holdings has carved a niche in conceptualizing and distributing innovative annuity-based financial products and consumer services tailored to the unique needs of the South African market. The company’s mission revolves around building enduring partnerships and delivering outstanding customer experiences. ​LinkedIn+1GBS+1

The Role: Sales Analyst (Call Centre)

The Sales Analyst position is pivotal within the call centre environment, focusing on enhancing sales processes, analyzing performance metrics, and driving strategies to boost overall efficiency.​

Key Responsibilities

• Data Analysis: Interpret complex data sets to identify trends and insights that inform sales strategies.​

• Performance Monitoring: Track and report on sales performance metrics, providing actionable recommendations.​Payscale

• Process Improvement: Collaborate with cross-functional teams to streamline sales operations and enhance productivity.​

• Reporting: Develop comprehensive reports and dashboards for stakeholders to facilitate informed decision-making.​

Essential Requirements

To excel in this role, candidates should meet the following criteria:​

• Educational Background: Matric (Grade 12) is mandatory.​Pnet+2LinkedIn+2Glassdoor+2

• Experience: 2-3 years in Sales Operations, Sales Enablement, or Data Analysis within a call centre environment.​LinkedIn+5LinkedIn+5Glassdoor+5

• Technical Proficiency: Advanced skills in MS Office, particularly Excel (Formulas, Pivot Tables, VLOOKUP).​LinkedIn

• Analytical Skills: Strong ability to analyze data and translate findings into strategic actions.​

• Communication Skills: Effective verbal and written communication abilities.​

Familiarity with Vici Dial is advantageous. ​LinkedIn

Salary Insights

Understanding the compensation landscape is crucial for prospective applicants. In South Africa, the average annual salary for a Sales Analyst is approximately R330,000, equating to about R27,500 per month. Entry-level positions start at R240,000 per year, while seasoned professionals can earn up to R3,096,000 annually. ​Salary Expert+1ERI Economic Research Institute+1Talent.com+1Talent.com+1

Application Process

If you’re ready to take on this exciting opportunity, follow these steps:​

1. Prepare Your Documents: Update your CV to highlight relevant experience and qualifications.​

2. Craft a Cover Letter: Tailor your cover letter to reflect your suitability for the Sales Analyst role, emphasizing your analytical skills and experience in sales operations.​

3. Submit Your Application: Visit the GBS Careers Page to apply online. Ensure all information is accurate and complete.​LinkedIn+2Job Search | Indeed+2Job Search | Indeed+2

4. Follow Up: After submission, monitor your email for any communication regarding interview schedules or additional requirements.​

Who Should Apply?

GBS Holdings is on the lookout for candidates who embody the following qualities:​Pnet

• Detail-Oriented: Meticulous attention to detail in data analysis and reporting.​LinkedIn

• Problem Solver: Ability to identify issues and implement effective solutions.​

• Team Player: Collaborative mindset to work seamlessly with various departments.​

• Adaptable: Flexibility to navigate the fast-paced and evolving call centre environment.​

Pros and Cons of the Position

Pros:

• Career Growth: Opportunities for advancement within a rapidly expanding company.​

• Skill Enhancement: Exposure to diverse aspects of sales analysis and operations.​

• Dynamic Environment: Engagement in a lively and challenging industry.​

Cons:

• High Pressure: The role may involve tight deadlines and high expectations.​

• Data-Intensive: Requires comfort with handling large volumes of data regularly.​

FAQs

Q1: Is remote work an option for this position?

A1: The Sales Analyst role at GBS is primarily office-based in Durban to facilitate collaboration and access to resources.​

Q2: Are there opportunities for further training?

A2: Yes, GBS invests in employee development through various training programs to enhance skills and knowledge.​

Q3: What is the typical career progression for a Sales Analyst at GBS?

A3: With demonstrated performance, a Sales Analyst can advance to senior analytical roles or managerial positions within the sales operations department.​

Final Thoughts

The Sales Analyst (Call Centre) position at GBS Holdings offers a compelling opportunity for professionals eager to make a significant impact in the sales operations domain. With the GBS sector’s robust growth in South Africa, this role not only promises personal career advancement but also contributes to the broader economic development of the region.​PnetOutsource Accelerator

For more insights into the GBS sector and its trajectory, consider exploring resources provided by BPESA, the national industry body for Global Business Services in South Africa.​capabilitybpo.com+3Credit and Collection News+3bpesa.org.za+3

Note: Job details and statistics are accurate as of April 2025. Applicants are encouraged to verify information and consult official sources for the most current updates.