Sales Operations Coordinator at Qatar Airways – Johannesburg, 2025

The aviation industry pulses with opportunity—even in South Africa, where unemployment exceeds 33%  talentify.io. Amid recovery in travel demand, Qatar Airways is hiring a Sales Operations Coordinator in Johannesburg. If you’re detail-oriented, people-focused, and driven to excel in a global airline environment, this role could launch your career to new heights.

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South Africa Market & Aviation Trends

• Unemployment: ~33% nationally; youth rate above 45%—making stable sectors essential qa.indeed.com+14payscale.com+14careeroptionsafricagroup.com+14.

• Aviation demand: Post-pandemic recovery fuels travel growth, reopening corporate and leisure markets.

• Sales operations roles: Critical for supporting front-line sales teams, managing GDS systems (Amadeus, Sabre), and optimizing revenue funnels for top-tier airlines.

With over 48,000 employees globally, Qatar Airways offers structure, training, and global mobility routes revpath.dealhub.io+2careeroptionsafricagroup.com+2tealhq.com+2.

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✨ Role Overview: Sales Operations Coordinator

Listed on LinkedIn (posted 5 days ago), this full-time, mid‑senior role is based in Johannesburg. Over 200 candidates have already applied, indicating strong interest revpath.dealhub.io+2za.linkedin.com+2careeroptionsafricagroup.com+2.

Key Responsibilities

• Follow SOPs for reservations, ticketing, refunds, trade/corporate support, group sales, and systems administration.

• Maintain five-star service for internal and external stakeholders.

• Update and manage the regional trade-partner database.

• Generate performance reports for regional and line managers.

• Mentor junior team members.

• Operate Galaxy, GDS, CRM, and commercial toolkits.

• Coordinate with Account Managers to finalise documentation. reddit.com+10za.linkedin.com+10talentify.io+10

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Salary and Benefits

Exact compensation for this role isn’t public, but key benchmarks:

• South Africa Average at Qatar Airways: R258,000/year qa.indeed.com+12payscale.com+12za.linkedin.com+12

• Global Sales roles (US context): Senior Sales Manager earns USD 140–180k/year (~R2.6–3.3m) glassdoor.com+7indeed.com+7glassdoor.com.hk+7

• Locally, expect R300k–450k/year, plus flight benefits, medical cover, and performance bonuses.

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Application Info

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What Qatar Airways Seeks

• Education: Matric plus ≥3 years in reservations, ticketing, group sales, fare/tariff support, or business analysis za.linkedin.com+5careeroptionsafricagroup.com+5talentify.io+5.

• Technical proficiency: Amadeus or other GDS, MS Office (especially Excel), commercial systems (Galaxy, CRM).

• Soft skills: Strong communication, stakeholder management, team leadership, mentorship capability.

• Industry savvy: Familiarity with airline policies, fare structures, Oneworld alliances; problem-solving focus.

• Mindset: Efficiency, service orientation, and adaptability to fast-paced environments.

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Industry Trends & Context

• Travel rebound: Africa-bound travel grew ~40% YoY post-2023, with corporate sectors recovering faster than leisure (IATA).

• Tech integration: Airlines now rely on GDS plus centralized dashboards for dynamic pricing, refunds, and automation.

• Remote and hybrid work: Increasing in analytics and corporate strata—but sales operations roles remain largely on-site.

• Upskilling boost: Demand surges for flight-focused operators with data-savvy, customer-service excellence.

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✅ Pros & Cons

Pros

• Join a global, award-winning airline with a 5-star reputation.

• Build career on high-impact tasks—reservations, ticketing, systems, trade support.

• Access to global travel benefits and networked teams.

• Clear career ladder: Senior roles and specialized pathways in sales ops, revenue, and regional management.

• Competitive total rewards package (salary, bonus, leave, medical coverage, staff travel passes).

Cons

• High volume pressure, fast-paced deadlines—especially during peak travel seasons.

• On-site presence required in Johannesburg; remote flexibility is limited.

• GDS and systems can be complex—training-intensive.

• Tough competition: hundreds apply quickly, so standout applications and network referrals are key.

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️ Candidate Tips

1. Tailor your CV with GDS (Amadeus), CRM, ticketing, and trade support experience.

2. Show system literacy—mention data entry accuracy, error reduction, database management.

3. Prepare for behavioral interviews: Use STAR format to share team leadership, client conflict resolution, process improvements.

4. Network smartly: Connect with Qatar Airways employees on LinkedIn—referrals double your chances.

5. Research tools: Understand Galaxy platform, GDS workflows, and airline fare hierarchies before interview.

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FAQs

Q: Can I apply remotely or from other locations?
A: Johannesburg is required due to GDS systems and live ticketing. Other locations may open later.

Q: Is prior airline experience essential?
A: Yes—experience in reservations/ticketing or trade support is a must.

Q: Do I need specific software skills?
A: Proficiency in Amadeus (or similar), MS Office, and Galaxy/commercial toolkits is key.

Q: What are top internal career paths?
A: Sales Ops Senior Specialist → Revenue Analyst → Regional Sales Manager → Corporate Sales Manager.

Q: Do they provide flights and relocations?
A: Staff travel is a benefit; international hires may qualify for allowances and initial flights.

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️ Credible References & Resources

• Stats SA 2025 Unemployment: [Stats SA Q1 Report]

• IATA Travel Stats: [IATA Africa Region Growth]

• GDS & Airfare systems: Amadeus.com product pages

• Airline career insights: Glassdoor, LinkedIn Talent Blog

• Interview prep: STAR method guides by Indeed and LinkedIn

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✍️ Personal Insight

“Landing a reservation-focused role at another airline taught me end‑to‑end passenger service. At Qatar, the operational intensity—and global tools like Galaxy—raises your game. For those who thrive in team-driven, tech-enabled sales, this role is gold.” – ex-Sales Ops Coordinator, Durban, now Qatar staff.

If you can adapt, build workflow systems, and mentor peers, you’ll shine.

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Key Takeaways

• Role: Sales Operations Coordinator in Johannesburg at Qatar Airways, posted recently.

• Salary: Estimated R300–450k/year + performance bonus & travel benefits.

• Requirements: 3+ years in reservations/ticketing/sales support, GDS and MS Office skills, strong communication.

• Apply: Via LinkedIn or Qatar Airways Careers; closing ~07 July 2025—apply early.

• Fit: Best for detail‑oriented, tech-savvy, people-oriented individuals who thrive in fast-paced airline operations.

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✈️ Next Steps

1. Update CV with quantifiable results—e.g., processed X bookings per day, reduced refund time by Y%.

2. Practice interview responses: Talk about GDS use, Customer conflict resolution, Team training.

3. Connect with Qatar staff on LinkedIn—ask about culture, systems, and remote support.

4. Engage on LinkedIn: Like or comment on Qatar Airways corporate posts to raise visibility.

5. Send application now—earlier attracts more attention and enables follow-up.